Return by mail
Return to a sales representative with a new order
— Possible in all of the cities where delivery is available;
— The merchandise should be kept in resalable condition with original brands and packing;
— The maximum size of a single return should be no more than 3 items;
— The return is possible if at least one buyout is made in a new order.
Self-facilitated returns in Almaty
— The merchandise should be kept in a resalable condition with original labels and packing;
— The maximum amount of a single return should be no more than 3 items;
— The return is possible if at least one buyout is made in a new order;
— The refund is paid back in cash;
— The returns are processed at the following address: …
— The return of the proper quality merchandise is only possible if it has not been used, retains its’ consumer appeal and is in resalable condition (original packing and labels). You must also provide the documents that confirm the order made at ys-collection.com (a bill of sale and a packing slip). JSC “Kazpost” (Kazpochta) clients may provide a receipt instead of a bill of sale.
— For your return application to be considered, you should provide the merchandise and the following documents:
1) a completed return form (attached to the order with a packing slip, could also be downloaded on the website);
2) a copy of your identification papers;
3) a packing slip;
4) a bill of sale (JSC “Kazpost” (Kazpochta) clients may provide a receipt instead of a bill of sale).
— Partially completed/damaged merchandise should be returned with the original labels and packing.
— The cost of delivery or mail shipping is non-refundable.
— We will refund the full cost of goods to your bank card or with a mail transfer. The time of refund is not more than 10 days after the merchandise returns to the warehouse. The time of receipt of payment into account of the beneficiary depends on the internal procedures of the receiving bank.
— The return is only available to the person who made the order.
— If you choose mail transfer as a way of receiving a refund, please specify the exact zip code of your post office, because the money will be mailed to that code.